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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Larry Parker

October 10, 2026

5 out of 5 rating by Larry Parker
"Carol and her team over at State Farm has been remarkable in every way. My experience began several years ago and as a result of their timeliness, responsiveness, and transparency, I have referred several friends & family. I would highly recommend them for all your insurance needs.

Regards,
Larry"
We responded:
"Thank you so much, Larry! We truly appreciate your kind words and continued trust in our team over the years. It means so much that you've referred your friends and family, as well. We are grateful for your support and look forward to continuing to be here for all of your insurance needs!"
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Tom Rapkoch

October 9, 2026

5 out of 5 rating by Tom Rapkoch
"Cynthia made our necessary policy changes (from a rental to a primary residence) incredibly easy, and she was able to get it done very quickly. Then she got us the bundle with auto insurance to make it more affordable. While we were managing our move into the house, having this (very important) step taken care of so easily was a real weight off our shoulders. Happy to recommend Cynthia."
We responded:
"Thank you for this kind review, Tom. It was my pleasure to support you with your move east, getting your home and auto insurance all set. Moving is stressful, especially cross country. I'm happy we could help take a couple of items off your plate! "
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Buddy Apperson

September 29, 2026

5 out of 5 rating by Buddy Apperson
"Thank you Kelly for taking your time to talk to me"
We responded:
"Thank you for this review, Buddy! I'm so glad Kelly was able to chat with you about your insurance needs. "
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Anna Utech

September 12, 2026

5 out of 5 rating by Anna Utech
"I don’t typically write reviews, but I wanted to take the time to recognize Cynthia and the great experience I’ve had with State Farm. I’ve remained extremely loyal to State Farm, and Cynthia is a big part of why.

She is always professional, quick to respond, and takes the time to break everything down in a way that is easy to understand. She has also consistently helped me find what I consider to be very reasonable pricing for my insurance.

I truly appreciate her responsiveness, professionalism, and willingness to help. I would absolutely recommend Cynthia to anyone looking for an insurance agent!"
We responded:
"Thank you so much for these kind words, Anna! It truly means a lot to me that you took the time to share your experience. It's been my pleasure working with you and I look forward to supporting you in your insurance needs for many years to come!"
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Tanner Drew

September 7, 2026

5 out of 5 rating by Tanner Drew
"Carol was very helpful!"
We responded:
"Thank you, Tanner. We're glad Carol was able to help you with your insurance needs!"
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Edwin Mejos

August 31, 2026

5 out of 5 rating by Edwin Mejos
"Thank you for the information kelly"
We responded:
"Thank you for this five star review, Edwin!"
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Abdul Art

August 25, 2026

5 out of 5 rating by Abdul Art
"My experience with State Farm was wonderful. Carol was very responsive and assisted me setting up my insurance throughoutnthe entire pricess. Her customer servive was excellent and wonderful."
We responded:
"Thank you for these kind words, Abdul. Carol is very dedicated and responsive to all of our customers. We appreciate you recognizing her efforts!"
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SW S

August 20, 2026

5 out of 5 rating by SW S
"Carol was very helpful - I’ve been dealing with her for many years and always knows how to meet my insurance needs."
We responded:
"Thank you, Sungwon! We're always looking to support our customers every way we can. So glad Carol was able to save you time and effort in finding the right auto insurance."
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Ev Simonds

July 31, 2026

5 out of 5 rating by Ev Simonds
"Thanks for taking your time with me Kelly"
We responded:
"Thank you for the five star review!"
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Shafi handyman LLC

July 30, 2026

5 out of 5 rating by Shafi handyman LLC
"Carol is very polite and treats her customers well."
We responded:
"Thank you for this five star review! Carol is a customer champion. We appreciate you recognizing her great service!"
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Ali farashkhani

July 24, 2026

5 out of 5 rating by Ali farashkhani
"Cynthia Michitsch Always she’s ready for help thank you 🙏🙏"
We responded:
"Thank you for the five star review, Ali! "
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Brian Scott

July 16, 2026

5 out of 5 rating by Brian Scott
"Great company would Recommend this company to my friends"
We responded:
"Thank you, Brian. We appreciate you recommending us!"
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Bryan

June 24, 2026

5 out of 5 rating by Bryan
"Working with Carol Lavery is the best. Super helpful and timely! The best!"
We responded:
"Thank you, Bryan for this wonderful review for Carol. So glad she was able to help you with your insurance."
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DuBeaux Dingle

June 5, 2026

5 out of 5 rating by DuBeaux Dingle
"Great experience working with Cynthia. Professional, responsive, and easy to work with. Highly recommend for your car insurance needs."
We responded:
"Thank you for this five star review, DuBeaux. It's been my pleasure working with you!"
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Ryan Wang

June 4, 2026

5 out of 5 rating by Ryan Wang
"It’s great working with Kelly. Got me a great price for auto insurance."
We responded:
"Thank you, Ryan. We really appreciate your 5-star review. I'm glad Kelly was able to get you a great price on your auto insurance!!"
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Sampath De Silva

May 26, 2026

5 out of 5 rating by Sampath De Silva
"Kelly was a pleasure to work with throughout the process of finalizing my auto insurance. She provided clear, practical advice that made the decisions much easier and more effective. Her professionalism and responsiveness stood out, and she ensured everything was handled smoothly. I truly appreciate her support and look forward to working with Kelly again in the future."
We responded:
"Thank you for this very thoughtful review, Sampath. I'm so glad that Kelly's guidance and support made the process easier and more effective for you. We look forward to working with you for many years to come, as well!"
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Shavonne Dorsey

May 20, 2026

5 out of 5 rating by Shavonne Dorsey
"This group is the best! They are so helpful and understanding. The communication between them and myself is never delayed. They always respond to any questions or concerns you may have!"
We responded:
"Thank you, Shavonne. We appreciate your five star review!"
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Desiree McCarroll

May 8, 2026

5 out of 5 rating by Desiree McCarroll
"I had a wonderful experience with Cynthia! She was incredibly kind, patient, and knowledgeable throughout the entire process. Cynthia took the time to answer all of my questions, explain everything clearly, and made me feel genuinely supported every step of the way. I'm very grateful for her help and would highly recommend working with her :)"
We responded:
"Thank you, Desiree. It has been such a pleasure working with you! I'm so glad that we were able to get you well set with auto and renters insurance. "
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Alexander Marza

April 17, 2026

5 out of 5 rating by Alexander Marza
"It has been great to work with Kelly Rajca for our insurance needs"
We responded:
"Thank you for this 5 star review, Alex. Kelly is great to work with - I'm so glad she has been able to support you with your insurance needs!"
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Lloyd Weeks

April 8, 2026

5 out of 5 rating by Lloyd Weeks
"I’ve been a customer with Carol Lavery at Marathon Insurance Services/State Farm for 3½ years, handling both my homeowners and auto insurance. I have truly enjoyed our business relationship and am consistently impressed with her and her office’s (Cynthia Michitsch) stellar customer service and attention to detail.
Whether it’s answering questions, managing policies, or taking care of any needs that arise, Carol and her team always go above and beyond to ensure everything is handled professionally and efficiently. Their genuine care and thoroughness really make a difference.
I strongly recommend Carol Lavery and the team at Marathon Insurance Services/State Farm to anyone looking for reliable, responsive, and outstanding insurance service. Five stars without hesitation"
We responded:
"Lloyd, thank you so much for your kind words and trusting Carol and our team these last 3.5 years with your insurance. We've enjoyed working with you as well and appreciate your loyalty. While we're sorry to see you go, we wish you all the best in your new home state!"
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Jessica McKee

April 7, 2026

5 out of 5 rating by Jessica McKee
"Cynthia has been great to work with. Very responsive and consistently checking in. She helped me get a much lower rate than my previous insurance company."
We responded:
"Thank you for this review, Jessica. So happy we could get you a lower rate with your insurance!"
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JS D

April 6, 2026

5 out of 5 rating by JS D
"Cynthia was my mother's longtime insurance agent, and now she's mine. During the period that my mom slowed down on her driving, Cynthia helped us make adjustments to benefit my mother. She's easily accessible, patient, and good-natured. She has made us feel like valued customers, and is a wonderful representative of State Farm Insurance!"
We responded:
"Thank you for this very kind review, Jamie. It has been so wonderful getting to know you and your Mom. Her visits to the office were always a joy and brought a smile to everyone. We are so proud to have you both with us!"
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J D

March 19, 2026

5 out of 5 rating by J D
"My family moved 3 hours away and still call Kelly when we need her. Reliability you can count on. 10/10!"
We responded:
"Kelly - and the office :) - is just a phone call away! Thank you so much for this 10 star review, Jiatae."
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Atul Phogat

March 10, 2026

5 out of 5 rating by Atul Phogat
"Thank you, Carol, for helping me out with the insurance. You were always quick to respond, patient with my multiple requests, and very supportive throughout the process. I truly appreciate it. Thanks a lot!"
We responded:
"Thank you for this wonderful review, Atul. I'm thrilled to hear that Carol was able to support you so well throughout the process. We appreciate you trusting us with your insurance!"
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Jeff Little

March 9, 2026

5 out of 5 rating by Jeff Little
"When it comes to insurance, it comes down to safety and security of everything that matters most to me, but i also want someone i can trust to come through when i need it. There are a lot of insurance companies, and the pricing is competitive. When i was looking for a new insurance company, i turned to Cynthia's State Farm office in Leesburg. And now that i've seen them in action, i feel compelled to write this review, which i rarely ever do. They've taken the action to listen, carefully prepare, and follow through on providing excellent service to meet my needs. This, to me, is what makes the difference when comparing them to others - trust, and dependability. Every instance in which i've needed assistance from Cynthia and her team has been met with a prompt response, and an action to remedy the situation, with professionalism and understanding. I've probably dealt with more than 10 insurance companies, be it through career or personal. Cynthia's team is by far the most competent, organized, and caring."
We responded:
"Jeff, thank you so much for this very thoughtful review. It truly means a lot to know that our team's efforts to listen, support and follow through have made a difference for you. We understand how important safety, security, and trust are, especially with insurance and we're grateful you feel that with us. Thanks again for taking the time to write this - your kind words have brightened our day!"