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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chong Land

October 12, 2025

5  out of  5
rating by Chong Land
"Cynthia is an excellent agent we transfered here from the west coast and she met our needs and was guick to respond to all our questions. The great thing about her is she answers her own phone. We can always depend on her help and advice."
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carolina cortez

October 11, 2025

5  out of  5
rating by carolina cortez
"Excelente servicio y barato puede pagar un tienen una buena cobertura y opciónes 🙏🏿🙏🏿🙏🏿bendiciones y gracias"
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John Youngblood

October 10, 2025

5  out of  5
rating by John Youngblood
"Delighted to give 5-Stars to Cynthia and her State Farm office in Villages at Leesburg. She guided me on the proper coverages I needed at a very affordable price and is a value-oriented professional. I highly recommend!"
We responded:
"Thank you for this five star review, John! So glad we were able to get everything together for you here in Leesburg. "
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Eleanor Howell

October 10, 2025

5  out of  5
rating by Eleanor Howell
"I found Cynthia because of her great reviews. I was already with State farm and had been very happy with them. I especially like the discount for being a good driver. Cynthia has a very pleasant personality, is very calm. She answered my questions clearly. I enjoyed the time I spent with her."
We responded:
"Thank you, Eleanor. It has been my pleasure getting to know you! We are excited to have you here with us in VA :)"
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Leslie Goldberg

October 3, 2025

5  out of  5
rating by Leslie Goldberg
"Super reliable, always answers my questions, Always there for me when I need her. Responsive to my many questions I would definitely recommend!"
We responded:
"Thank you for these kind words, Leslie. It's been our pleasure having you with us for these last few years!! Looking forward to many more years to come!"
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Peter Radulovic

September 30, 2025

5  out of  5
rating by Peter Radulovic
"Thank you Kelly for being patient with me and answering all my questions"
We responded:
"Thank you for the five star review, Peter. So glad Kelly was able to answer all of your questions!"
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Yessica Siguenza

September 20, 2025

5  out of  5
rating by Yessica Siguenza
"I was a bit skeptical at first because I had heard State Farm has high rates, but my sister recommended Cynthia to me and she has been so helpful! She has gone above and beyond to clear up my questions and concerns. She is always kind, respectful and attentive to your needs. Cynthia has helped me with my daughters insurance as well to find the best options for us. I strongly recommend Cynthia to anybody because I am certain she is amazing at helping with whatever one needs!"
We responded:
"Thank you Yessica, for this very kind review! I'm so happy we have been able to help you with your insurance needs - as well as your daughter's :) "
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Cara O'Connor

September 19, 2025

1  out of  5
rating by Cara O'Connor
"Extremely rude and unprofessional to my family member. Find a different and more knowledgeable agent!"
We responded:
"Cara, thank you for this feedback. I'd love to have the opportunity to hear more about this situation from either you or your relative. Please call me at 571-252-5841 to discuss what happened."
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VA popular

September 15, 2025

5  out of  5
rating by VA popular
"I have auto insurance throught Cynthia Michetsch with Statefarm, and recently I moved out to my new apartment. I needed renters insurance for my new place, so a couple weeks prior to my move in I reached out to get renters insurance. Carol, helped me out. He also made sure to follow-up with me on con firming my move in date so he can get my insurance effective at the right time. I appreciate you folks for being helpful, responsive, and making sure to reach out to your customers in case of any help they may need."
We responded:
"Thank you for this five star review. I'm so happy Carol was able to get you all set with your new renters insurance!"
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Jin-Feng Wang

September 14, 2025

5  out of  5
rating by Jin-Feng Wang
"Cynthia and her team are highly responsive and approachable. They provide clear, accurate explanations and send timely, friendly reminders. An outstanding agent to work with."
We responded:
"I appreciate your comments, Jin. We work hard to help make insurance easy for our customers. Thank you for recognizing our efforts!"
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Victor Piffaut

September 13, 2025

5  out of  5
rating by Victor Piffaut
"State Farm provided me with the best prices and personalized service."
We responded:
"Thank you, Victor! Insurance is personal. We are so happy that we were able to get everything set for you at great rates!"
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Hung Nguyen

September 12, 2025

5  out of  5
rating by Hung Nguyen
"I've been a client of Cynthia for over a year now and her and her team have always been very professional, helpful, and able to answer all my questions. No one likes to deal with insurance but Cynthia has always made the experience smooth and seamless. I definitely would recommend her to anyone in the NOVA area looking for insurance!"
We responded:
"Thank you for this wonderful review Hung. I'm so glad we have been able to make the insurance process seamless for you! "
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Jan Simpson

September 10, 2025

5  out of  5
rating by Jan Simpson
"Excellent service very friendly and helpful glad to have this person and company"
We responded:
"Thank you, Jan. We are glad that we have you with us too! "
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Matt Robertson

August 31, 2025

5  out of  5
rating by Matt Robertson
"It was easy to make the switch and the service has been excellent!"
We responded:
"Thank you, Matt. With so many insurance choices in the area, we strive to ensure our service sets us apart. Appreciate your recognition of our efforts!!"
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Mayu B

August 30, 2025

5  out of  5
rating by Mayu B
"Cynthia and her team are fantastic! Very prompt and courteous!"
We responded:
"Thank you, Tiki. We appreciate your very kind review!"
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Luke Toth

August 29, 2025

5  out of  5
rating by Luke Toth
"Was great talking to Kelly"
We responded:
"Thank you for the 5 star review, Luke!"
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Mumtaz Adeeb1

August 18, 2025

5  out of  5
rating by Mumtaz Adeeb1
"She was so patient and polite and answered all my questions and helped me for applying my insurance 👌"
We responded:
"Thank you Mumtaz for this wonderful review. We are always happy to answer all questions. So glad Carol was able to get you set with your new home insurance!"
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Alissa W

July 23, 2025

5  out of  5
rating by Alissa W
"The commercials dont lie: like a good neighbor State Farm is there! I worked with Carol to set up a new home owners insurance and car insurance account. I switched from USAA for better rates and better service. So far have been completely satisfied with the switch!"
We responded:
"Thank you for this wonderful review, Alissa! We take the good neighbor promise seriously in our office. I'm so happy Carol was able to show you just how much."
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Stephen Bradley

July 16, 2025

5  out of  5
rating by Stephen Bradley
"Cynthia has been great since we first reached out to consider a new auto insurance provider. She has been helpful and quick to provide feedback on our needs. We have since also switched our home insurance to State Farm because of her knowledge and support. Thank you!"
We responded:
"You're welcome, Steve! Thank you for this very kind review."
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Melanie Gann

July 16, 2025

5  out of  5
rating by Melanie Gann
"Cynthia and her staff are professional and very efficient. They take the time to answer questions and explain policy points so you as a customer can make sound decisions. I have been very happy with their service and highly recommended them."
We responded:
"Thank you, Melanie. It's been our pleasure supporting you and your family in VA, WV and MD with all of your insurance needs!"
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Brian Clem

July 14, 2025

5  out of  5
rating by Brian Clem
"Fantastic experience. They literally cut my insurance bill in half!"
We responded:
"Thank you for this review, Brian. We're so pleased that we can save you so much on your auto insurance!"
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Joe W

July 1, 2025

5  out of  5
rating by Joe W
"Working with Carol A. Lavery has been an outstanding experience from start to finish. Her professionalism and deep knowledge of State Farm’s offerings made the entire process smooth, informative, and surprisingly pleasant. Carol stands out for her exceptional transparency. She took the time to break down every detail of our policy options, ensuring we fully understood the coverage, costs, and benefits—no fine print surprises, no sales pressure—just honest, straightforward information. State Farm’s rates are already highly competitive, but what truly set this experience apart was Carol’s ability to highlight the real value behind the numbers. Her insights helped us choose coverage that was not only affordable but also tailored to our specific needs. She walked us through multiple scenarios, offering thoughtful policy guidance that reflected a genuine concern for our financial well-being and peace of mind. In an industry where it’s easy to feel overwhelmed or uncertain, Carol’s approach is a breath of fresh air. She’s not just selling insurance—she’s building trust and long-term relationships. If you’re looking for a knowledgeable, transparent, and genuinely helpful agent, Carol A. Lavery is the one to call. Highly recommended."
We responded:
"Joe, thank you for this wonderful review! Carol is extremely thorough and dedicated to ensuring that everyone understands their insurance policies. Thank you for recognizing her efforts. We are thrilled to have you join our agency and so glad you have enjoyed your experience so far."
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Willian Gonzalez

June 17, 2025

5  out of  5
rating by Willian Gonzalez
"I have almost 3 years as a customer, I’m really grateful for this service! 100% recommended!"
We responded:
"Thank you, Willian. It's been our pleasure working with you and your insurance needs these last three years! Looking forward to many more years to come!"
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saul eduardo Gaitán rosales

June 17, 2025

5  out of  5
rating by saul eduardo Gaitán rosales
"Excelente es lo mejor para tus seguros muy contentos de ellos"
We responded:
"Gracias Saul por seguir con nosotros. Nuestro Traductor de Google nos ha sido de gran ayuda y nos alegra mucho poder seguir apoyandote con tus necesidades de seguro!"
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Ayush Singhal

June 10, 2025

5  out of  5
rating by Ayush Singhal
"Proactive communication and easy to reach. No complaints"
We responded:
"Thank you, Ayush! We appreciate your feedback."